While our offices remain temporarily closed, our on-site staff is still meeting, by appointment only, with residents and prospective residents. Our property staff is still available via phone or email during business hours and will respond as soon as they are able.

All employees, vendors, residents and prospective residents must wear some form of face mask or covering while in the office or on a tour of the property and maintain a 6-foot buffer, to the extent possible, between individuals. Only one additional guest per appointment will be allowed in the office.

The Anterra Management Corporation team continues to closely monitor this situation and will continue to provide updated information from the Centers for Disease Control, and make any necessary on-site adjustments following the recommendations of local and national health professionals.

While we realize that you and your family may be facing uncertainty with employment or source of income, which can result in challenges making rent payments, we unfortunately are not able to release residents from lease obligations at this time. We understand your frustration regarding the situation and the challenges this creates. Please know that we are actively researching local and national financial support resources that we can refer residents to even as we get updates on legislation and other relief resources. If you are unable to make your payment at this time, we encourage you to reach out to your General Manager to request and discuss a possible payment plan and waived late fees with approved COVID-19 paperwork. We also encourage any residents facing hardship to explore emergency rental assistance programs that may be available in your area. You are also welcome to exercise the provisions in the Lease Addendum for Early Termination of Lease Contract, but otherwise, the lease remains in effect.

◦ We are not taking package deliveries in the offices at this time. Please coordinate with your courier to arrange delivery to your door or alternative options at this time.
◦ Properties that utilize package lockers or other systems will continue to distribute packages through those systems

We are closing amenities in accordance with the CDC’s guidelines for social distancing. We are not providing refunds for any amenity closures at this time.